
Ray Ostrander
Owner / diagnostics
28 years at Cool Creek. EPA 608 Universal. Likes a difficult airflow problem.
A small crew with room on the schedule to explain what we found.

Ray started Cool Creek in 1998 with a used van and one rule: don’t sell a system until you know what the house needs. Linda took the calls, kept the books and made sure nobody was left wondering when he’d arrive. Today the van is newer. The rule is the same.
Sample Arkansas HVACR Class A #018427. EPA Section 608 certified technicians. Fictional credentials for this demo.

Owner / diagnostics
28 years at Cool Creek. EPA 608 Universal. Likes a difficult airflow problem.

Owner / your first call
Keeps the schedule honest and remembers which door the dog uses.

Lead installer
12 years in the trade. EPA 608 Universal. Measures twice before setting a unit.

Service technician
6 years in the trade. EPA 608 Universal. Explains readings without the jargon.
You don’t need to know the part name. Just tell Linda what your home is doing.
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