The kind of help
people remember.

A few words from the neighbors in our story. All reviews on this sample site are fictional.

Sample stories, not verified customer reviews.

Shelby took time to explain the difference between replacing our house and what we paid for it. I left understanding my policy for the first time.

Martha B. Homeowner in Harrisburg

When we added another piece of equipment, Don asked about where we’d be using it. That was a question I wouldn’t have thought to ask.

Wayne R. Rice farmer near Weiner

Our son got his first truck. Elena walked us through adding him and let us compare the deductibles without rushing us.

Angela P. Parent in Trumann

We changed jobs and weren’t sure what happened to our life coverage. Shelby explained our choices in words we could understand.

Calvin & Ruth Family in Marked Tree

A storm took part of the roof. I called the office, and they helped me keep track of who to call next and what to keep for the claim.

Denise H. Homeowner in Poinsett County

When something happens,
start with a person.

You don’t have to figure out the next step alone.

Call us first

Tell Shelby what happened. If anyone is in danger, call 911 first.
Keep a record

Take photos if safe, note what happened and keep your receipts.
We call the carrier

We help report the claim and get you a claim number.
Meet the adjuster

The carrier reviews the loss. We help you know what to expect.
Arrange the repair

Discuss estimates and next steps before authorizing work.
Settle the claim

The carrier decides payment under your policy, after any deductible.

Bring your questions. Bring your current policy if you have one. We’ll put the coffee on.