// netcare
Your own network engineer. $59 a month.
Your WiFi drops at the worst possible moment. Your kids find their way onto sites they shouldn't. And when you call the internet company, you get 45 minutes of hold music and a stranger reading a script. We end all of that. We ship you a business-grade router we've already set up, it blocks ads and malware for every device in the house, and we watch it around the clock from our own NOC. When something breaks, you text us — the engineer who set it up — not a call center. It arrives configured, so it works the day it lands on your porch, wherever in the country that porch happens to be — and the same plan covers the laptops, phones and printers behind it.
This isn't a stock photo — it's the actual monitor we watch your connection from. We know it's down before you do, and most of the time it's fixed before you'd have noticed.
> How it works
We configure it
Every router ships from our golden config — security hardened, filtered DNS on, monitoring built in. Nothing for you to set up, no app to learn.
You plug it in
Unplug the old router, plug ours in — two cables, about five minutes. If you can plug in a lamp, you can do this. No site visit, no appointment window.
It phones home
The moment it powers on it checks in with our NOC over an encrypted tunnel. We confirm everything's healthy and you're live.
We keep it running
From then on we handle updates, security, and fixes remotely — usually before you'd ever notice. When you do need us, you text a person, not a queue.
> What you actually get
- Ads, malware, and phishing blocked for every device — network-wide, no apps to install on phones, TVs, or the kids' tablets. Optional per-device content filtering for the kids' devices.
- 24/7 monitoring from the RedCyfer NOC — the live board above is real. You find out it's down from us, not the other way around.
- Remote fixes and firmware updates, handled invisibly — the stuff that keeps a network secure and fast, done for you.
- People you can actually reach — text or call, and you get the team that set it up. Not a stranger, not a ticket, not a script.
> Plans
Why it costs this — how we work →
Household
$59/mo
Unlimited remote support for the household's devices — not just the router. Set up at your kitchen table, not shipped in a box with a QR code.
- Business-grade router included — configured by us, plug in and go
- Filtered DNS: ads, malware & phishing blocked network-wide
- 24/7 NOC monitoring & invisible remote fixes
- Unlimited remote support for the laptops, phones and printers behind it — under an hour is simply covered
- You text the engineer who set it up
- 12-month term, then month-to-month · first 30 days free
- Add remote-access VPN to your home network — $15/mo
NetCare Business
$129/mo
Offices, clinics, restaurants, shops · per site · hardware included
- Everything in Household, on business-class hardware
- Guest WiFi kept separate from your business traffic (VLANs)
- Uptime alerting — you get told, and so do we
- Priority handling for business sites · quarterly network review call
- 12-month term, then month-to-month · first 30 days free
- Managed WiFi access points — $10/mo each
- Site-to-site VPN — $15/mo · Managed switch — $15/mo
NetCare Business Plus
from $249/mo
Multi-site & can't-afford-downtime · per site · quoted
- Everything in Business
- LTE/5G failover — stays up when the ISP dies
- Site-to-site VPN between locations included
- If it's genuinely down, it gets dealt with
This tier is a conversation, not a checkout button.
Let's talkPrefer to prepay? Annual plans get two months free (Household: $590/yr). And your first 30 days are always free — don't like it, ship the box back, owe nothing.
> Nobody else sells this
It's not that the alternatives are bad. It's that not one of them puts a named engineer, managed hardware, and a real NOC in front of you at this price:
| Option | What you get | Price | What's missing |
|---|---|---|---|
| ISP router rental | A router | $10–15/mo | Zero management, zero security — you're on hold with the ISP |
| eero Plus | Software on hardware you bought | $9.99/mo | No human. No one fixes anything for you |
| Firewalla | A powerful firewall box | $199–789 once | Entirely self-managed — built for hobbyists |
| Geek Squad-style | A person, eventually | $100+ per visit | Reactive, no monitoring, a different stranger each time |
| RedCyfer NetCare | Managed router + NOC + us | from $59/mo | Nothing — that's the point |
Yes, this costs more than a box from Best Buy. The difference is that when it breaks, a person you have met fixes it.
Run a business? We'll tell you what's wrong with your network — free.
A free 20-minute checkup: what's working, what's exposed (is your card reader on the same WiFi as your guests?), and whether you're getting what you pay your internet company for. No strings — worst case, you get a straight second opinion from a 25-year engineer.
Book our free assessmentYou're not buying from a faceless SaaS. RedCyfer has 25+ years running Linux systems, carrier networks, and cloud infrastructure, based in Jonesboro and looking after networks across the country. The NOC that watches your router is the same one running the real systems in our case studies. When you text for help, you reach the people who built it.
> Straight answers
What's the router?
A MikroTik — business/carrier-grade gear, the same brand that runs internet providers and data centers, not the plastic box your ISP hands out. Home plans use an hAP ax2 class device; business sites get an RB5009 class. You never touch its settings; that's my job.
Do I own it, or rent it?
You subscribe to it — same model as your ISP's modem rental, which is why it's familiar. It stays on my firmware and my monitoring so I can actually keep it healthy. If it ever dies, I ship you a new one free.
What if I cancel?
After the first 12 months it's month-to-month. If you cancel, you either ship the device back or keep it for a one-time equipment fee ($149 household / $249 business). The first 30 days are free — if it's not for you, send the box back and owe nothing.
Will it slow my internet down?
No — the opposite. Business-grade hardware handles your connection better than a rented ISP box, and blocking ads/trackers at the router usually makes browsing feel faster. You keep your same internet provider and plan; I just replace the router in front of it.
How does the content filtering for the kids' devices work?
Filtering happens at the router, so every device in the house follows the rules automatically — including the ones the kids haven't unboxed yet. No app to install on each phone, nothing for them to uninstall. You tell me the house rules; I set them.
Is my traffic private?
Yes. I monitor the router's health — is it up, how's the connection, is it secure — not your browsing. The filtered DNS blocks known-bad domains; it isn't a log of where you go.
> Get set up
Tell us a little about your setup and we'll get back to you personally — usually within a business day. Home or business.
Hardware is RedCyfer fleet equipment on your subscription (like an ISP modem): failure replacement is free, early cancellation is a device return or a one-time equipment fee, and it stays on RedCyfer firmware and monitoring. NetCare is a network service — you keep your own internet provider. Business Plus is quoted per engagement. Jonesboro-based; hardware ships to any US address and monitoring, setup and support are all handled remotely.
Already a customer? Your price never moves.