Email, support and software
Help when something breaks, mailboxes on your own domain, a secure way for staff to reach the office, backup, and software built for how you work.
Support when something breaks
Call, text or email, and you reach Chris, the person who set your systems up. Hours are 9 to 5 Central, Monday to Friday.
- A live session in your browserYou share your screen and we work through it together. Nothing to install.
- Hands-on remote control when it is faster to fix it directlyNothing starts until you allow it, and you watch everything.
| Support and one-off work | Price |
|---|---|
| Remote support, one-hour minimum | $125 an hour |
| After hours | $200 an hour |
| Business network review, credited toward NetCare if you sign up | $499 |
| Firewall or VPN setup for one small office: one firewall or router, one site, up to 10 staff VPN users and standard rules. Anything bigger is quoted. VPN is included with NetCare. | $299 |
Hosting + Care includes up to 30 minutes of changes a month. Unused time does not carry over. Work outside your plan is quoted before it starts.
Business email on your own domain
- Addresses like you@yourbusiness.com, as many as the business needs
- Works in the mail app you already use, and in a browser
- Set up so your mail arrives and nobody can send as you
Business email setup is included with Hosting + Care. Your business email, DNS and domains are looked after. An email deliverability fix, for mail that is not arriving, is $99 one-time per domain.
Remote access for staff
A private, encrypted link (a business VPN) that lets staff reach the office from home or the road, without opening the office to the internet. Firewall or VPN setup for one small office: one firewall or router, one site, up to 10 staff VPN users and standard rules. Anything bigger is quoted. VPN is included with NetCare.
- One key per person, no shared passwordWhen someone leaves, you switch off one key and they are out.
- Only what each person needsRemote staff reach the server and the printer, not the card terminal and the cameras.
- Nothing else exposed
It is set up remotely, anywhere in the country. On a managed network, VPN for staff is included.
Business backup
Copies of your business files kept off site, so a failed computer, a theft or a mistake does not take your records with it. Business backup is $30 a month for up to 1 TB. Extra space is $10 a month for each extra 250 GB. What is backed up, how often and how long copies are kept are agreed on the call.
Custom web and software builds
Ordering systems, member areas and dashboards, built for how your business works, then hosted and run by the person who built them. Custom work is quoted. See the work.
Technical details
Email: SPF, DKIM and DMARC are set for your domain. These records tell other mail systems which messages really come from your business. Mail is kept on its own server and uses standard mail access (IMAP), so it can leave with you. Remote access is built on WireGuard.
Tell Chris what you need
Call (870) 876-3016, text (870) 641-5054, or send a note.